STORE POLICY

Satisfaction Guarantee

We want you to be pleased with your purchase. If you are not 100% satisfied with any item, simply contact us, to let us know. Return it back within 15 days of receipt for a full refund of the cost (minus the shipping charge).

 

When returning an item, we recommend that you use a shipping method that provides proof of delivery. This proof of delivery will help you to retain your refund if the item is lost during delivery. The return postage is nonrefundable. Once we receive the item we will authorize a refund and you'll receive an email confirmation through Square (our payment processor) that your refund is being processed.

Shipping

We are based in sunny, Southwest Florida, so that's where all orders will be shipped from. We ship orders within 3 to 5 business days by USPS (US Postal Service) Priority Mail. Tracking is provided with this services.

International friends - if you would like to inquire about purchasing any of our art, please contact us with the name of the artwork and the destination country. We'll reply back with the shipping costs and details. We'll be happy to email an invoice though our shop that will allow you to pay with a credit card if you'd like.
Let us know if you have any questions through our Contact form.

Privacy & Safety

Your privacy is important to us. Information that is collected at the time of a sale is to complete the sale and deliver our art to you. We use return email addresses to send shipping confirmation notices.  When you register for our newsletter, your information is only used to keep you informed of new art and special events.
We do not obtain access to your credit card account number from our payment processor.

We use Square as our payment processor which accepts all major credit cards. You can learn more about the protections that are put in place to keep Sellers, Buyers, and Square secure here: https://squareup.com/us/en/security

And, Square’s Privacy Policy here: https://squareup.com/us/en/legal/general/privacy-no-account
 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications).

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you don’t want us to process your data anymore, or if you would like to: access, correct, amend or delete any personal information we have about you, please contact us through our Contact form or send us mail to: ocasiocasa - 309 Little Grove Ln, N Ft Myers, FL 33917

 

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© 2020 by jeff & dale ocasio

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